Refund policy

We want you to love what you ordered. If something isn't right, here's how returns and refunds work at Qashana.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery at [info.qashana@gmail.com] with your order number and photos or a video of the item and its packaging.

Once verified, we will offer you a free replacement or a full refund - including any shipping charges. Return shipping for damaged, defective, or incorrect items is on us.

2. Change-of-Mind Returns

We do not accept change-of-mind returns. Please review product details, dimensions, and photos carefully before ordering.

3. Non-Returnable Items

Sale or clearance items are [final sale / returnable under the same conditions].
Custom or personalised orders cannot be returned unless damaged or defective.

4. Refunds

Once your return is received and inspected, we will notify you and process the refund within [7–10] business days of approval.
Refunds are issued to your original payment method.
For cash-on-delivery orders, refunds are issued via [bank transfer / mobile wallet] - we'll request your account details.
Original shipping charges are non-refundable, except where the return is due to our error.

5. Exchanges

If you'd prefer an exchange instead of a refund (for example, a different design or size), let us know when you contact us - exchanges are subject to stock availability.