Shipping policy

This policy explains how Qashana ships orders and how cancellations, returns, and refunds work. If you have any questions, contact us at info.qashana@gmail.com or 0325 1741893 (call/WhatsApp).

1. Order Processing

Orders are processed within [1–3] business days of confirmation (excluding weekends and public holidays).
For cash-on-delivery orders, we may call or message you to confirm before dispatching.
During sales, launches, or holidays, processing may take slightly longer — we'll keep you updated.

2. Shipping

We currently ship across Pakistan via trusted courier partners [e.g., TCS / Leopards / PostEx].
Estimated delivery time is [3–7] business days after dispatch, depending on your city.
Shipping charges (if any) are calculated and shown at checkout.
Once your order is dispatched, you will receive a tracking number by SMS/email/WhatsApp.
International shipping: [We currently do not ship internationally].

3. Delays

Delivery estimates are not guaranteed. Delays can occasionally occur due to courier issues, weather, or public holidays. If your order is significantly delayed, contact us and we will follow up with the courier on your behalf.

4. Order Cancellation

By you:

You may cancel your order free of charge before it has been dispatched by contacting us at info.qashana@gmail.com or WhatsApp 0325 1741893 with your order number.
Once an order has been dispatched, it can no longer be cancelled — please refer to our return process below.
For prepaid orders cancelled before dispatch, the full amount will be refunded to your original payment method within [7–10] business days.

By us: We may cancel an order if the product is out of stock, if we cannot verify your order details, or in case of a pricing or listing error. If we cancel a prepaid order, you will receive a full refund.

5. Returns & Exchanges

If your item arrives damaged, defective, or incorrect, contact us within [48 hours / 7 days] of delivery with photos or a video of the item and packaging. Once verified, we will arrange a replacement or a refund. If the item needs to be sent back to us, return shipping costs are the customer's responsibility.
We do not accept change-of-mind returns. Please review product details, dimensions, and photos carefully before ordering.
All sales are final, except items that arrive damaged, defective, or incorrect.

6. Refunds

Approved refunds are issued to your original payment method within [7–10] business days of approval.
For cash-on-delivery orders, refunds are issued via [bank transfer / mobile wallet] — we will request your account details.
Shipping charges are non-refundable.

7. Failed Deliveries

If a delivery fails because the address was incorrect or the courier could not reach you after repeated attempts, the order may be returned to us. Re-delivery may require an additional shipping charge.