Terms of service

Welcome to Qashana. These Terms of Service ("Terms") govern your use of [www.qashana.com] (the "Site") and your purchase of products from us. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

Qashana is a home decor brand offering tapestries, wall art, and related products celebrating art, culture, and collectibles. You can contact us at info.qashana@gmail.com.

2. Eligibility

By using the Site, you confirm that you are at least 18 years old, or are using the Site under the supervision of a parent or guardian.

3. Products

We make every effort to display our products as accurately as possible. However, colours and textures may appear slightly different depending on your screen. Minor variations between product photos and the delivered item are not defects.
All products are subject to availability. We reserve the right to discontinue any product at any time.
Product dimensions listed on the Site are approximate.

4. Pricing and Payment

All prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been confirmed.
Payment can be made through the methods shown at checkout (e.g., cash on delivery, debit/credit card, or bank transfer). Your order is confirmed once payment is authorised or, for cash on delivery, once we confirm the order with you.
In case of an obvious pricing error, we reserve the right to cancel the order and issue a full refund of any amount paid.

5. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order, including for suspected fraud, stock unavailability, or errors in product or pricing information.
We may contact you to verify your order details (especially for cash-on-delivery orders). Orders that cannot be verified may be cancelled.
You are responsible for providing accurate shipping and contact information. We are not liable for orders delivered to an incorrectly provided address.

6. Shipping, Cancellations, Returns and Refunds

Shipping timelines, cancellation windows, and our return/refund process are set out in our Shipping & Cancellation Policy, which forms part of these Terms.

7. Intellectual Property

All content on the Site — including designs, product images, artwork, logos, text, and graphics — is the property of Qashana or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without our prior written permission.

8. User Conduct

You agree not to:

Use the Site for any unlawful purpose
Attempt to interfere with the Site's security or operation
Submit false or misleading information (including fraudulent orders)

9. Limitation of Liability

To the maximum extent permitted by law, Qashana shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products. Our total liability for any claim relating to an order shall not exceed the amount you paid for that order.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Third-Party Links

The Site may contain links to third-party websites (such as our Instagram or Facebook pages). We are not responsible for the content or practices of those websites.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect and use your personal information.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of [CITY, PAKISTAN].